Last Updated: 08-04-2026
Thank you for shopping with denyx perfumes. We take pride in delivering high-quality fragrances. If for any reason you are not completely satisfied with your purchase, please review our policy below.
1. Returns Eligibility
We accept returns under the following conditions:
- The item must be unused, unopened, and in its original packaging
- The return request must be made within 24 hours of delivery
- The product must not be damaged, tampered with, or altered in any way
Due to hygiene and safety reasons, we cannot accept returns on opened or used perfumes.
2. Damaged or Incorrect Items
If you receive a product that is:
- Damaged during shipping
- Defective
- Incorrect (wrong item delivered)
Please contact us within 48 hours of delivery with:
- Your order number
- Clear photos or videos of the product
We will arrange a replacement or full refund at no additional cost.
3. Refund Process
Once your returned item is received and inspected:
- You will be notified of approval or rejection of your refund
- If approved, your refund will be processed within [5–10 business days]
- The amount will be credited to your original payment method
4. Non-Returnable Items
The following items are not eligible for return:
- Opened or used perfumes
- Gift cards or promotional items
- Items purchased during clearance or final sale
5. Exchange Policy
We currently do/do not offer exchanges.
If exchanges are allowed, specify:
- Exchanges are only applicable for damaged or incorrect items
- Subject to product availability
6. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping method, as we are not responsible for lost returns
7. How to Initiate a Return
To request a return, please contact us at:
📧 Email:
info@denyxxperfume.com
📱 Phone/WhatsApp:
8850254990
Include:
- Order ID
- Reason for return
- Supporting images (if applicable)